Audio Advanced tab field descriptions

The Advanced tab allows you to select devices for the system to play agent greeting playback and to record an agent greeting. You can also use the Advanced tab for troubleshooting purposes.

The Advanced tab provides the following controls:

Name	Description
Playback Device	Use the Playback Device field to select the audio playback hardware available on your computer.
Record Device	Use the Record Device field to select the audio capture hardware available on your computer.
Transmit Gain	Use the Transmit Gain slider to set the gain for outgoing sound during a call. You can set the value from 0.1 to 10.0. Avaya recommends that you to set this option to 0.35.
Receive Gain	Use the Receive Gain slider to set the gain for incoming sound during a call. You can set the from 0.1 to 100.0. Avaya recommends that you to set the value to 1.00.

Button	Description
Background Noise Test	The Background Noise test button allows you to determine the normal background noise levels and prevents Avaya one-X Agent from transmitting the background noise when you are not speaking during a call. When you click Background Noise test, the system opens the Background Noise test dialog box. You must click Test to determine the noise level. Note Do not cover the microphone or talk during the test. You may rerun the test if unusual noise levels occur during the test.

Button

Description

Background Noise Test

The Background Noise test button allows you to determine the normal background noise levels and prevents Avaya one-X Agent from transmitting the background noise when you are not speaking during a call.

When you click Background Noise test, the system opens the Background Noise test dialog box. You must click Test to determine the noise level.

Note

Do not cover the microphone or talk during the test. You may rerun the test if unusual noise levels occur during the test.